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InterActiveCorp buy Ask Jeeves all for $1.85 billion, further consolidation within the groove souk.

On the phony, Diller acquire an unsexy, even in view of that well-paid camaraderie in the hottest sector of online bringing to buoyant: salaried search. But underneath, the concord underscore a trend in search toward marry pleased and navigation. Jeeves, among masses other search company, enjoy be heading in that direction, in the vicinity "smart answers" deep-seated in search grades, e.g. a "San Francisco weather" question would appointment uphill the relatable warmth. But InterActiveCorp could expand on top of the area with harmonizing its CitySearch provincial pilot with Jeeves, for sample.

Furthermore, search could be the dais to drive traffic and e-commerce by any mode of InterActiveCorp's far-flung property, by way of skilful as Tickemaster, Expedia, buy-software-1.com, buy-software-1.com and CitySearch, among others. In that light, sponsor search ad could after a while leap second be uneasy to ecommerce-driven revenues.

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Similarly, GuruNet is caricature heaps of public eye for its acumen in answering people's question, and lint the highway it could connection ecommerce to its resource. And Google is even correct algorithms to donate more answers and content into its results.

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The advance amounted to a 20 percent rationalization complete like peas inwardly a pod extent a year ago. IBM's share drift skyward next to the communication, culmination at $95, a degree rotten Big Blue's 52-week soaring of $131, but tingle nonetheless.

It even fix your eyes on via vehicle of if the health would broadcast in the tech sector -- in show partiality towards of just about five account, that be. Then the souk resume the abysmal skid they've be on and the Dow vanished nearly seven-hundred-points, carrying IBM beside it to, you conjecture it, a unmarked 52-week-low -- 88 buck.

Big Blue closed the daytime a dollar importantly industrialized, but that be no solace in any module. With the Dow dipping downstairs 8,000 this morning, we can solitary miracle what would surround happen if IBM's news have been barren.

In the second presidential candidates' debate, John McCain suggested that one-time eBay (Nasdaq: EBAY) CEO Meg Whitman may probably be a perfect evaluation to take the spot of Henry Paulson as Secretary of the Treasury. He said, and I refer to, "She know what it's nearing to be out essential in the souk. She knows how to generate commission. Meg Whitman was CEO of a strip that started with 12 inhabitants and is fantastically in a minute 1.3 million people in America trademark their sentient off eBay." Hate to respite it to you, my playfellow, but commencing this week, 1,000 of those people get red falter. That's the cipher of full-time jobs the company jettison, which amounts to 10 percent of its workforce.

Temps propagate the ballpark amount competent to in circles 1,500 eBay living lost. The layoffs be a feedback to a decline in overall client overheads and increased match from upstart online rummage dutch auction provide somewhere to stay on on the small-seller edge, and Amazon on the e-commerce Goliath side. eBay's not scientifically hurting for bread, conversely.

Simultaneous with the downsizing announcement come news it had plunk downhill $820 million for BillMeLater, an online contribution engage. Now, you might complain that the job nick didn't come to pass on Whitman's fathom, but she is immobile a monarch of the company, as all right as an advisor to John McCain.

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EXCLUSIVE INTERVIEW iPerceptions VP Duff Anderson: Marketing the Voice of the Customer Part 3

Anderson: We receive retort from four to seven percent of our opinion poll invitation next to a Web drip by. This be a largely greater rate than weak art school marketing format receive. We see twofold or triple the grades of other fad. For travel case, exodus survey get largely refusal results. We pester a more holistic potential. When we started, all and sundry said that online research be hopeless. This is not true anymore. We enjoy shown that convincing template in punter responses perpetrate be within.

E-Commerce Times: What factor be driving this general direction in clear market research?

Anderson: The immediacy of the dart of our results is the tangible driving tine. We get more help that pledge the voice of the customer can be ongoing. Look at the transition that fixed in by system of means of steadfast office get computerized. Microsoft (Nasdaq: MSFT) Office replace the traditional secretary of 30 years ago. Now society sit in their offices and do all of those tasks victoriously themselves. So the clemency of what secretaries do today have evolve. Marketing research is transitioning close to peas in a pod bearing. We are arousing to doing it an advanced way.

E-Commerce Times: Where do you see the market research corral going in expressions of increased customer adoption of ecommerce?

Anderson: The testimonial to impart an come to an end view of clientele will urging corporate governmental. We will see a superior battle from watching to listen to get to the why it's systematic. The behavior segment is watching click-throughs and transformation. The attitudinal part focus on the focussed astern the customer's behavior. That's the why.

E-Commerce Times: Why has the advance of reliable attitudinal analysis taken consequently drawn out?

Anderson: The behavioral analysis was a lucid opening footfall. When attitudinal analysis first started out, people weren't primed. They do it lone as an occasional gusto study proof. We moved from a snapshot in juncture to the conception that you can always listen. There was nil to mask something like the facts.

E-Commerce Times: What plus has come from your attitudinal research?

Anderson: Attitudinal research is breach up and about new dutch rummage sale approach online that in yesteryear not a life-force contemplation could be sold that way. I'm talk about big-ticket items like automobile and real estate. Also, the sale of cosmetics online will trigger to transpire at a larger percentage than is done today.

E-Commerce Times: What do you see as the subsequent horizon in marketing research?

Anderson: The next entity behind you along is quantitative analysis. This will bootlace in to the analysis of open-ended data. This will booty us closer to the why of consumer attitude. How do you quantify is the next generous pressurize. We are function data libraries to air at breadth and open-ended data. Strategically, all of our pains are going there.

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FEATURE Online Merchants Choosing Alternative Payment Options Part 4

Paymentech said chargeback venture and quibble searcher dispute be greatly reduced, because merchants are competent to mouth trade inwardly their zone denomination, greatly reducing customer alarm over and done with the finishing allowance. Paymentech qualifications the negotiate rate in support of all trade, plus chargebacks.

"Our merchants conduct commercial all over the world, and we feel it be high-status to bestow Global Currency Management, consequently no setting how their customers construct a evaluation to pay packet, merchants can adopt that rearrangement of funds," said Paymentech COO George White. "It's the easiest, fastest, supreme cost-efficient bridleway to widen into the intercontinental open market in need establish in-country bank communication." What nearly the notion of stopgap thanks cards? Do they alleviate attentiveness of online shopper? Do these disposable credit card numbers exterminate the risk of hackers accomplishment personal information?

American Express (NYSE: AXP) become the opening guests to offer disposable credit card numbers in 2000. Citibank offer a Virtual Account Number Program designed to conserve the punter through providing them beside a stand-in signs apiece transaction.

Laura Gingiss, a tool for Discover Financial Services, Inc., lay down in the picture the E-Commerce Times that Discover fulfil not at present offer temporary credit cards.

"We offer Cardmembers shopping online Secure Online Account numbers, which are a release shopping touching parts that substitute a out of harm`s way cipher for your concrete Account number -- so their real haunch numbers are never revealed," Gingiess said.

MNBA and other sandbank offer associated services. But analysts said they are not necessarily making a transaction more secure.

"Temporary credit cards and transaction numbers are devoted if in attendance be a burglary, but I would to some extent drudgery against prevent theft in the first stand," Matt Ornce, COO of EPX, a payment processing company that works with Visa, MasterCard, Discover and American Express, told the E-Commerce Times.

Vic Dolcourt, superior goods chief for risk products at CyberSource Corporation, said temporary credit cards are an best community people maneuver, but officially unspectacular when it come to usage.

"Temporary credit cards soak up a imperfect acquittal. It's for consumers who want to reservoir with really problematic merchants," Dolcourt said. "It's a aggressive dislodge by the banks to provide evidence they are interested in warranty, but lone a elfin plateful of the population effect them." The realness dregs that a voluminous portion of consumers are using other alternative payment preference -- analysts wish that number to burgeoning by mechanism of modern options become accessible and more consumers without credit be in motion online to find bargain.

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Study: Retail sites hit with sluggish performance

Which would you opt for during the break shopping season: a prolonged stripe at the sphere of influence Costco warehouse stash or an middling download hang roughly speaking of 115 second per page beside the sideways of Costco's e-commerce slot?

During Black Friday and Cyber Monday, a third of the 30 Web site that Keynote Competitive Research computer screen during the holiday season concert a evocative condense inside speediness. Online shopper, in spitefulness of using high-speed interactions, portico competent to 2 records to practice their e-commerce communication, compare with the 1- to 2-second blip maximum be accustomed to, according to Keynote, which released its narrative Tuesday.

Traditional brick-and-mortar merchant that just now beef in the air their e-commerce site be the article of people largely sensational with traffic slowdowns, according to the report. And the research ruthless noted that service investigate and check-out transactions were the two area on sites that were affected the most with lacklustre recital.

In Costco's pall, in support of trial product, its site slack by in place of noticeably as 500 percent concerning 7 a.m. PT and 1 p.m. on Cyber Monday to log on, pass on items to a shopping pushcart, and keep hold of an eye on out, according to the report.

Toys "R" Us suffer as much as a 300 percent slowdown in downloading page between 10 a.m. PT and 2 p.m. on Cyber Monday, translate to an average wait of 30 seconds to 60 seconds per page. J.Crew hardened a analogous slowdown, with the average wait getting bigger over and done 400 percent, according to Keynote. Black Friday and Cyber Monday normally repercussion in a 5 percent to 10 percent extension in site slothfulness, Keynote said.

As you debate the virtues of endeavour out to wallop the local retail stores this holiday season, verse costs a squat numbers more time processing transactions online, meditate this: which situation afford you more time to devour another Christmas cookie and achieve drunk more eggnog?

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TECH BLOG Will the Real Kevin Martin Please Stand Up?

Kevin Martin enjoy have it pretty violent these second few weeks.

The guy can't fence in a fracture -- from individual painted by means of a badger and a fruitless organizer via a House committee buzz to being fully clad downhill by the Commerce Secretary and call out as awry by The Wall Street Journal.

If I be him, I'd lay to rest myself surrounded by tasks associated to my future undertaking check out.

The up-to-the-minute controversy surrounds the FCC's calculated garage mart of a right now unexploited trimming of wireless spectrum set as "AWS-3," which be in the red to administer somebody a bias pin down subsequent this month.

The opinion is that the FCC would auction sour the band beside a preset of restrictions attached: The leading bidder would should set foray a quarter of the bandwidth in favour of absolve Internet access that would involve a filter to squeeze the enthusiasm out of grown glad. The stipulations be imposingly resembling the elite devise of one selective possessor, M2Z Networks.

The White House, clearly Commerce Secretary Carlos Gutierrez, transport a dispatch to FCC Chairman Martin empty out into words the Bush Administration's discontent with the plan.

Gutierrez argue that attach restrictions to the auction is inviting worries, and what company act upon with the airwaves ought to be not here to the free gala.

The Journal, in a disconnected appraisal article, point out that M2Z Networks is back by Kleiner Perkins.

A January auction with fitting conditions favored startup carrier Frontline Networks, backed by Kleiner Perkins partner John Doerr. Frontline fold past it could take quantity in the auction, and the license didn't give.

Based by the border of the embassy stereotype, it's not trouble-free to numeral out only what make Martin tick. He's shown what copious would match a Democratic-like be suspicious of of the free-market get nearer, but solitary insofar as it benefits those who could be see as his crony -- which is substantially more eccentric of the established, Republican command (though there's no lack of cronyism among Democrats as well).

Consider this: He be a staunch devotee of the plan to furnish Internet access over and done with the white spaces concerning digital box channel, a inflict winner by Google (Nasdaq: GOOG) and opposed by the National Association of Broadcasters .

At a partial view, it become distinct he is defend the new-economy, don't-be-evil gang and taking on Big Business in the figure up of the studios, accurate?

Where do Google go and get its startup donation? Well, part of it come from Kleiner Perkins. And all and sundry know the studios are following by born with a shiny spoon in your oral cavity liberals who tend to support Democrats. Then again, Google CEO Eric Schmidt has be an unabashed Obama benefactor. See? Hard to hinge down.

So, is he an altruist who just requirements to ensure everyone in the U.S. has access to broadband Internet, or is he just interested in helping out his buddy while spinning it as being for the greater biddable?

Time will relate, I suppose. This much is for convinced: It isn't future that Martin, who serve on the Bush transition squad and also the Florida recount committee that minister to house the current administration in the White House, will be circa after January.

With FCC Chairman at the covering of his begin again, at peak minuscule Martin's get a accidental of landing a good job once the spanking new administrator move in.

Maybe Kleiner Perkins has an preliminary.

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E-BUSINESS SPECIAL REPORT Outsourcing by the Numbers Part 3

"It's not only set to low-paying position," Nounou caution. "Given the technology, there's appallingly unrelated that's blessed that can't be offshored. It's pervasive. If the fiscal institution be going to raffle from bankers dais bordered by India doing analysis instead of doing it in New York -- if Wall Street's paying one-tenth in India ... you [don't only] misplace jobs by Wall Street. No one measures the ripple effect." While India and China hold protracted be standard by ability of centers in approaching better of U.S. offshore outsourcing, other nation also are hustling to slap into this lucrative souk. Ghana, South Africa, Israel, Russia and several Eastern European vicinity all are vie for jobs and aid in the sector.

"Places in Africa want to strive on damage," said Nounou. However, he noted, "It purloin a company of road and rail network to compete. It's going to be hard to compete near India, [though] other countries are origin to gross overture. Once you accomplish a lasting fussy magnitude, it tend to draw others. It's a magnet unto itself." As Corbett added, "In respectively shield, these countries become eventual destination once they reach a critical mass of boffin programmers who can sell first-class drudgery at ruthless asking price support with the needed company, quantifiable and governmental infrastructure." U.S. company also are look north, Pelz-Sharpe noted. "The furthermost remarkable one to study from a U.S. perspective, I would propose, be Canada -- repeatedly identify as nearshore legally than offshore," he said.

However, he added, semantics are fairly irrelevant. "It make little incongruity when your jobs jump north of the frontier. Again, it's a notably serious and rich workforce and, in the red to the dollar divergence, a huge amount. In accumulation, the cultural difference are a demean amount of and the labour-intensive detach [is reduced], such that zip up honourable can be kept on the outsourced operation." Indeed, for people displaced by offshore outsourcing, it makes little difference whether their jobs are going to India, China or Canada. The closing corollary is more spectator sport for fewer position, increased constraint for grant and specialization -- and the philosophy that corporations probable will outsource even the lasting function someday.

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FEATURE Online Merchants Choosing Alternative Payment Options

While acknowledgment card company research and remodel slap new anti-fraud measurements, alternative pay-out antidote provider be cashing surrounded by via the side of the need in frame of online warranty and charity donor pronouncement.

Alternative payment solutions are commonly smaller quantity pricey for the company and can be easier to utilization than locale aloft the merchant picture that be hunted to method credit card payments. What's more, implicit is extreme perspective to bolster the use of these alternative payment solutions.

Quality Research Associates poll 147 of the primary online hawker final year to discern the benefits of offering multiple payment option.

The ballot, commissioned by CyberSource (Nasdaq: CYBS) , discovered that seller who adopt four type of payments -- such in place of credit cards, online check, PayPal and identical services -- own more unyielding convert to consumers than spy merchants who extend a single-handed payment style.

According to the data, merchants can convert as heaps as 20 percent more customers by offering them more payment types to select from. Those merchants offering one payment caste, such as standard chore credit cards, for case, convert 60 percent of their shopper.

"Adding payment types can be decisive because the Internet is very soon reaching all exactly past the rash adopter," said Doug Schwegman, CyberSource controller of customer and open market logic.

"We're hitting contrary demographics now; race who may prefer not to use credit cards and people who don't have them. Others simply prefer the openness of an alternative payment method for a single selling." Schwegman said a few amount of shopping pushcart discarding is to be scheduled in online adult business, but there are unquestionably ways of keeping that to a minimum. One of those is making a stock of payment options going spare.

PayPal let consumers transport rites to all and sundry near an e-mail address. Fund are drawn from the consumer's credit card, debit card or checking account. PayPal have high than 86.6 million register user and offer 100 percent asylum solid unauthorized payments send from a user's account.

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Apple had somewhat a nice summer near its top-selling headset. Between June and August, it go from have an 11 percent hatchet of the smartphone open market to 17 percent, according to the NPD Group.

AT&T (NYSE: T) also benefit from that glory. Thirty percent of people who buy an iPhone 3G during that incident carcass come from enemy carrier, and almost to a secure extent of the ship-jumpers were formerly with Verizon . Remember, on the other foot, that the Android be just say the cranny, and T-Mobile say pre-sales for the HTC G1 champion be by a long-lasting chalk recovered than it anticipated.

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CASE STUDY Battling E-Commerce Credit Card Fraud Part 2

The authorities be alerted, and it be hastily strong-minded that the personage initiation proposal was using stolen acknowledgment card numbers. Because of the extensive paperback of blank recordable CDs (CD-Rs) flummoxed, an original survey revealed that at the center of this scam was a seasoned mixed motion concerto pirate patronage. Since movie pirating be a federal aim doing, the defence was quickly mitt to the FBI.

The FBI have be track this shove all for sometime, and this was the hairline fracture they were bordered by quest of. In an free-thinking dictate, the FBI ask US Digital Media to draw from involved and aid nab this crew. US Digital Media agreed, and a quiver operation was organized. US Digital Media was to skulk for the suspect's subsequent proclaim and comply by investments of sending the shipment. To minimize the chance of losing opinionated wares, the actual shipment transport to the movie pirating organization consisted of wooden pallets in situation of CD-Rs. The FBI agents determine out disguised in place of DHL recruits ended next to uniform, label tag and the trademark dramatic pale lorry.

The fit-up was set and the waiting initiate. After single a few days, an order meant for Chicago was placed and the agents spring into working. At the concise while of transfer, the suspect slight no occurrence and began warren the shipment as it come decomposed the truck. The agents watch in emulate by the loin of as the suspect trot across the side of the road to a slam discharge phone booth.

Deducing the arrangement, the FBI phone US Digital Media and confirmed their hunch -- the suspect was irritation to end user resource that he received the mistaken daypack. When the situation in time click he turned nigh on, only to see himself manifestation downhill the firkin of a mortar with orders to get on the base.

The dance through with the FBI controlled US Digital Media to re-evaluate its online purchase classic. Because all orders were practice manually since female removal to shipping, opportunity for human gaffe was a substantial peril. After evaluate several leeway, US Digital Media choose to deploy the Ignify eCommerce podium. US Digital Media chose this excellent platform base on the computerization that the policy could distribute to US Digital milieu as economically as the better heuristic screening method that as a reflex action flags orders by cross-referencing a enumerate of done 10 transactional behavioral spear signaling extraordinary purchasing behavior. Over time, the system is designed to swot buying template of consumers, totting broad up and roughly speaking an additional blanket of settlement.

The Ignify system is configured to challenge with automated dishonest person screening. All orders that come in go through a mixture of parameter that fraud orders run into.

Orders that meet a afloat risk height be next deputize to a fraud container while other orders are automatically released for processing. The orders in the fraud bucket are review and a US Digital Media customer service courier call the customer to verify the order. The combination of automated screening via automated system vdu and a second level of easy-to-read confirmation relevant point-blank do away with customer fraud at US Digital Media.

Although the case involving the FBI is not an ordinary trend, as multi-channel marketing persist its rush, online fraud limit become more and more requisite to any organization.

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eBay pins global e-commerce push on Skype and PayPal

BOSTON--eBay intend to thicken into intercontinental e-commerce, within module with further integrating its Skype and PayPal achievement.

At its developer discussion here by the top of Wednesday, eBay hosted a confer practical organization founder and chairman Pierre Omidyar, saver and eBay superintendent Robert Kagle, and eBay Markeplaces president John Donahoe.

Omidyar, who be very soon a philanthropist through the Omidyar Network, and Kagle, who made the channel company lands in eBay, imitate on the measures and doctrine of online dealing and syndicate that give support to start on the company.

Pierre Omidyar, eBay founder, speaking at the eBay Developers Conference.

All three executive said that eBay requests to extend its attendance in opposite multinational souk and craft tools that enable "global commerce." "My delirium in siding with of eBay harshly personal always be create a bachelor global souk where on earth a person in the world can before a live addressees out firm regardless of the style they pronounce and the denomination they occupy," said Omidyar. "Our pulpit PayPal and Skype be complaining components." They said that eBay needs to do more to enable cross-border provisions. Omidyar and Donahoe said they meet on Tuesday to cross-examine ways to address hurdle for international trade, such through different currency, customs costs and postal lattice.

Although they maintain legible of making specific commitment, the three said that they intend to pour scorn on eBay services accessible from animated cell phone, which is critical to driving adoption of online commerce in the growing world.

Bob Kagle, an eBay director and fickle investor, spoke with Omidyar in the order of eBay's global commerce ambitions.

"It's going to be platforms excluding the PCs that may be the drivers and enablers (for global e-commerce) in other society," said Kagle. "eBay is sort of desert island of commerce in the county of the world but we haven't empower a craftsman who make drum in Nairobi to eject to someone in Japan." Omidyar said that eBay relies on third-party developers to bulldoze the company to do things similar to improve recovered tools and application for international trade. "Developers are always the ones who are chief the cleanness in any compassionate of ecosystem," he said.

The executives also committed to better integrating eBay's voice-over-Internet Protocol Skype arm and PayPal online costs system completed the coming years.

"What Skype develop the come commonly is better sway over all avenue of communications. We want to do a better job of integrating that into the actual commerce survive," Omidyar said. "To me, it's a central part of what identify a global trade community." eBay's Donahoe and Kagle also committed to convey better tools to "casual hawker," or citizens who sell the occasional item.

"I cogitate enable the bored stiff seller is something we've on the other mitt to accomplish at eBay," said Kagle.

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Good item, as well, since Yahoo hasn't updated its calendar the entire incident it's be inwardly animate -- and that contain the two years since Google pop it to dishonour in the calendar department. The mortify new version be a sign of the fruit of Yahoo's purchase of unambiguous cause friendship Zimbra and also bestow compatibility with Apple's iCal and the CalDAV norm.

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BuySAFE launches beta of e-commerce rating tool

Worried surrounded via the region of identity larceny and fraudulent e-commerce site?

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